Frequently Asked Questions
A: Currently, we only ship within Canada.
A: Most orders will be delivered within 4 to 10 business days. Please allow 1 to 5 business days for processing. Shipping time varies depending on your location (usually 3 to 5 business days). We will provide a tracking number once the item is shipped.
A: We offer exchange or store credit on items returned within 15 days of receipt. For more info, please see our Refund Policy.
A: We will do our best to accommodate your request. Many of our suppliers offer custom orders! Please contact our customer service team through our Special Orders form to request a custom order.
A: Absolutely! We offer a service called "View On-Line, Try In-Store." You can request this service through our Services Page.
A: Our alterations and tailoring services are solely for items purchased within our store.
A: Yes. Our alterations are offered through a partnership with a local seamstress. Therefore, all alteration fees are payable to her directly via cash or cheque.
A: When we receive new products, our staff monitor the size and fit of each item to ensure it is properly sized. Occasionally, a product will run large or small, however we will manually adjust the size accordingly or make a note on the fit under the product description.
A: All orders will be shipped through Canada Post. Custom shipping options can be requested through our Contact Us page.
A: The first step to initiate an exchange or store credit is to review our Refund Policy to ensure your item qualifies. Next, reach out to our customer service team through the Contact Us page. We will be in contact to provide you with an RA (Return Authorization) number. All returns must include a valid RA # to be accepted.